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The Vital Importance and Benefits of Motivation

Being passive is not our default mode as human beings. Otherwise, we would have been born as a sloth or a panda bear (no offense to these lovely creatures). It is in our nature to strive, to want, and to move in a direction of something we desire and deem valuable. Action may not always…
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16 Key Customer Service Skills (and How to Develop Them)

Photo by Blake Wisz on Unsplash It doesn’t matter how great your product is: If your customer service is poor, people will complain about it, and you’ll lose customers. The good news: It’s not impossible to turn things around. Transforming your customer service from mediocre to great won’t happen overnight, though. It requires a serious…
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Business Development vs. Sales: The Confusion

Photo by Erol Ahmed on Unsplash The confusion Hundreds of blogs have been written to explain the difference between business development and sales and yet the confusion keeps going. Every time I see a job description pass by of a “Business Development Manager”, the core tasks are often oriented to pure sales. Maybe it is…
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18 Sales Mistakes To Avoid At All Costs

We’re all looking for the silver bullet technique when it comes to increasing our sales but we can also learn a great deal from those salespeople who make the most mistakes! We’re often looking for “what to do.” Just as powerful is knowing “what not to do.” Here’s 18 sales mistakes that poor salespeople make.…
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7 Tips for Building a Robust Supply Chain

A robust supply chain minimizes disruption, which can cost delivering companies significant amounts of time and money, in addition to tarnishing their reputation. Consistency in the supply chain is crucial to a company’s overall performance, but can this be attained when the factors that drive it seem to be out of the company’s direct control?…
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4 Tips for Setting Powerful Goals

The most important benefit of setting goals isn’t achieving your goal; it’s what you do and the person you become in order to achieve your goal that’s the real benefit. Goal setting is powerful because it provides focus. It shapes our dreams. It gives us the ability to hone in on the exact actions we…
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4 powerful phrases for difficult conversation

You won’t always have the right words for customers. But if you have a few “power phrases” ready for potentially difficult conversations, you’ll likely hit a right chord and create a good customer experience.  People who communicate with confidence are calm and in control,” says Liz Uram, a trainer, consultant and author of Communicate Like…
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8 Realistic Tips for Time Management When Working from Home

Raise your hand if managing your time during the COVID-19 pandemic means the lines between the office, home and your kids’ schoolwork now blur together — or might not exist at all. (If you raised your hand, we see you. If you couldn’t raise your hands because you’re listening in on a conference call while…
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The Use of Technology in Management

Photo by Oleg Magni on Pexels Companies and staff rely on technology more than ever to help create efficient business practices. Today’s business managers need to be comfortable learning new technologies and evolving with change such as communicating by email or Skype if necessary. As technology continues to advance, there are progressively fewer non-digital alternatives…
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What Are Some of the Critical Factors for a Successful Meeting?

Photo by Headway on Unsplash A significant amount of time at work is devoted to meetings. Some involve the entire organization, others involve only external stakeholders, and still others are regular staff meetings among department members or project teams. A meeting can also be one on one — perhaps between collaborating colleagues or a supervisor…
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