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5 Qualities of Great Customer Service Managers

A great customer service manager can be the difference between a team that creates Hero-Class® customer experiences and one with unremarkable results.

While hiring or promoting a candidate for a customer service management position cannot be reduced to a simple checklist, here are 5 qualities that one should look for when choosing a person to lead a customer-facing team.

Source:Customers That Stick

in Customer Service

on 2020-10-25 08:24

4 Ways to Elevate the Customer’s Experience | Mark Sanborn Customer Service Keynote Speaker

in Customer Service

on 2020-09-20 12:55

Why “Customer Experience” Is Bigger Than “Customer Service”

in Customer Service

on 2020-09-20 12:33

10 Best Customer Service Experiences

Patrick Bet-David talks about amazing customer service stories

by Patrick Bet-David

Source: Valuetainment


in Customer Service

on 2020-08-30 08:26