A great customer service manager can be the difference between a team that creates Hero-Class® customer experiences and one with unremarkable results.
While hiring or promoting a candidate for a customer service management position cannot be reduced to a simple checklist, here are 5 qualities that one should look for when choosing a person to lead a customer-facing team.
Source:Customers That Stick
on 2020-10-25 08:24
by MARK SANBORN
on 2020-09-20 12:55
by Jon Picoult
Source: Jon Picoult
on 2020-09-20 12:33
on 2020-08-30 08:26